As of Monday March 23rd, we will have the following changes.
1. Business hours . We will be open from Monday-Saturday 8am-6pm. We will be reducing our staff to ensure our contact with each other is minimal and improve our social distancing.
2. Clients in the clinic. We will not have any clients into the practice. If you need to pick up and food or medication, or have arrived from your appointment, please call from your car. Our staff will direct you on the next steps.
For appointments, a staff member will come outside and bring your pet into the clinic to see the doctor. The consultation will be done via cell phone while you wait in your vehicle. We will then bring your pet back out to you. A receptionist will then call you for payment processing over the phone.
The only exception to this rule we will be if you need to bring your pet in for euthanasia. We will allow two members of the family for these appointments. Please give us a call when you arrive and we will assist you into the building. **This is allowed as long as you are healthy, have not traveled and no one in your household is under self-isolation or quarantine**
3. Payment Options. To ensure that we are not having clients in the practice, we have two payment options. We can process Visa or MasterCard over the phone. We can also now accept e-transfers from your debit account. E-transfers can be sent to [email protected], password: taunton.
Our receptionists will help you with either option. We will not be accepting cash or in clinic payments.
If you need to order food/medications or think your pet may need to come see a doctor, we are here for you. Please always call the clinic before heading over so we can make sure we have everything ready for you. Our delivery on food and supplies is still unpredictable so we are still limiting the amount of food we are able to dispense.
Again, thank you everyone for your patience and understanding. We will keep you informed on any changes.
Hug your pets, wash your hands and keep well.
The Taunton Road Staff